Effective Communication
Dr. Rex Gatto Workplace Tip #4
Effective Communication - It's Not What You Say But How You Say It
- Identify the right goal, problem, or issues and ask the right questions.
- Present general information before giving specific information to clarify your message.
- Identify the level of understanding of your listeners.
- To inform, show people the facts.
- To influence, make eye contact and present your point of view.
- Create a plan of action to follow stated goals.
